Business organisations in the UK pay business water rates that are more than domestic water rates. It does not mean that business consumers receive a better quality of water supply than their domestic counterparts. Recently the UK government broadcast a boil water notice for Darlington residents because of a fault in Northumbrian Water. According to the information, traces of contaminated water somehow got mixed up with the water supply.

What Is A Boil Water Notice?

A water supplier issues a Boil Water Notice to consumers in the area when the supplier detects bacteria in the water supply during the routine water quality tests. Based on the instructions from the Boil Water Notice, consumers in the affected area must boil tap water before they brush their teeth, drink, prepare ice cubes, cook food, wash dishes, or let their pets drink tap water. Boiling water is one of the best ways to kill bacteria. You can use boiled water after it cools to prepare food, drink, or let your pets drink.

What Is The Effect On My Water Supply?

Consumers can still use the water to bathe or shower as long as they do not put it in their mouth or drink it while bathing. It is a recommendation to wash clothes and dishes with warm water. Ensure that the dishes dry before you serve any food on them. Washing dishes with hot water ensures that there are no bacteria on them before you eat on them.

You can continue to flush the toilet just as you would before. You must follow these guidelines if you receive a Boil Water Notice because it ensures the health and safety of all the consumers in the area. It’s difficult to follow these instructions, but it is in the best interest of all water consumers to comply. Consumers can find detailed information about drinking water standards from the Drinking Water Inspectorate (DWI).

What About People With Medical Conditions?

Water consumers can reach out to their water supplier in case of medical emergencies if they need additional help. People who have medical conditions or have just had a baby can request their water supplier for additional help. Water suppliers can provide short-term or long-term help by delivering bottled water. Make sure your name is on the company’s Priority Services Register so you can get the added help.

Can I Get Compensation?

Consumers cannot receive compensation just because they receive a Boil Water Notice. The only situation when consumers could get compensation is if their water supplier can not provide water. These consumers could be eligible to receive some compensation. Find detailed information on the OFWAT website.

What If I Don’t Boil Water?

Several consumers face the temptation of not boiling the water before using it. Consumers pay high energy bills on a tight budget, and boiling water only increases their energy bills further. Water suppliers are doing their best to rectify the situation, but consumers have to do their part to ensure their own health and safety. The water supplier is not responsible after issuing a Boil Water Notice if the consumer does not comply with the instructions.